Terms & Conditions

Terms & Conditions
Last Updated: June 2026
Welcome to Goldhaven. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General
Goldhaven provides jewellery and accessories for sale through our online store. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products & Pricing
We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free.
Prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Goldhaven reserves the right to correct pricing errors and cancel orders affected by incorrect pricing.

3. Orders
Once an order is placed, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse, cancel, or limit any order at our discretion.

4. Payment
We accept secure payments through approved payment providers available at checkout.
Your order will not be processed until payment has been successfully received.

5. Shipping
Shipping times provided are estimates only and may vary due to circumstances beyond our control.
Goldhaven is not responsible for delays caused by shipping carriers, customs processing, weather events, or incorrect delivery information provided by customers.
Please refer to our Shipping Policy for full shipping details.

6. Returns & Refunds
We offer returns on eligible full-priced items within 30 days of delivery.
Returned items must be unworn, unused, and in their original packaging.
For hygiene reasons, earrings may not be eligible for return unless faulty.
Please refer to our Returns Policy for complete details.

7. Product Care
Goldhaven jewellery should be handled with care. Exposure to water, chemicals, perfumes, lotions, and excessive wear may affect the appearance and longevity of some products.
Customers are responsible for following the care instructions provided with their jewellery.

8. Intellectual Property
All content on this website, including images, logos, product descriptions, graphics, and branding, is the property of Goldhaven and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability
To the fullest extent permitted by law, Goldhaven shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our liability is limited to the purchase price of the product purchased.

10. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy.
We do not sell or share your personal information with third parties except where necessary to process orders and provide our services.

11. Governing Law
These Terms & Conditions are governed by the laws of Western Australia and Australia. Any disputes arising from the use of this website shall be subject to the jurisdiction of Australian courts.

12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Goldhaven
Email: contact@goldhaven.com.au