Refund Policy

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Last Updated: June 2026

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At Goldhaven, we want you to love your purchase. If you're not completely satisfied, we're here to help.

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Returns

We accept returns on eligible full-priced items within 30 days of delivery.

To be eligible for a return, items must:

• Be unworn and unused

• Be in their original condition

• Be returned in their original packaging

• Include any tags or accessories provided

​​Goldhaven reserves the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Earrings

• Personalised or custom-made jewellery

• Sale or clearance items

• Gift cards

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Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item

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If approved, we will offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

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Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty

• The item is damaged upon arrival

• We sent the incorrect item

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We recommend using a tracked shipping service, as Goldhaven cannot guarantee receipt of returned items.

Change of Mind

We understand that sometimes you may change your mind. Eligible items may be returned within 30 days provided they meet our return requirements. Original shipping costs are non-refundable.

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Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Customers are entitled to a replacement, repair, or refund for products that are faulty, not as described, or fail to meet consumer guarantees.

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Contact Us

For all return and refund enquiries, please contact us:

Goldhaven
Email: contact@goldhaven.com.au