At Goldhaven, we are committed to delivering your jewellery safely and efficiently.

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Processing Times

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All orders are processed within 5-7 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Australian Shipping

• Standard Shipping: $10 AUD

• Free Standard Shipping on orders over $75 AUD

• Estimated delivery time: 5–10 business days

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International Shipping

We ship worldwide.

• Shipping rates are calculated at checkout based on your location.

• Estimated delivery time: 7–21 business days depending on destination and customs processing.

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Order Tracking

​Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

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Delays

While we aim to meet all delivery estimates, shipping times may be affected by factors outside our control, including carrier delays, weather conditions, customs inspections, and peak holiday periods.

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Incorrect Shipping Information

​Customers are responsible for providing accurate shipping details at checkout. Goldhaven is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of delivery at support@goldhaven.com.au. We will work with the shipping carrier to investigate and assist in resolving the issue.

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Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their local government. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping, please contact our customer support team at CONTACT@goldhaven.com.au.